These Terms of Service (“Agreement”) apply to the use of website – www.meatoz.in ("Website"), the Meatoz mobile application on iOS or Android devices including phones, tablets or any other electronic device ("Meatoz App") and the mobile site - www.meatoz.in ("Msite"); whereas the Website, the Meatoz App and the Msite are together referred to as the "Platform".
For the purposes of this Agreement, wherever the context so requires "you" or "User" shall mean any person including any natural or legal person who uses the Platform or buys any product of Meatoz using any computer system or other device including but not limited to any mobile device, handheld device and tablet and “Meatoz ” or “we” shall mean Meatoz
Meatoz encourages you to review this Agreement whenever you visit the Platform to make sure that you understand the terms and conditions governing the use of the Platform and / or the purchase of Products (defined below). This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Meatoz for other products or services. In the event of any conflict between the terms of this Agreement and any other agreement executed with you, the terms of such other agreement shall prevail in relation to the subject matter thereof.
If you do not agree with this Agreement (including any policies or guidelines referred to herein), please immediately terminate your use of the Platform.
The platform provides for registration process to serve its customer better and may now or in the future collect the following personally identifiable information to serve you better: a) Name including first and last name; b) email address; c) mobile phone numbers and contact details; d) Postal Pin code; e) Personal demographic profile like your age, gender, occupation, location, education, address etc., By completing the registration or placing an order, the Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. The Customer can opt out by contacting the customer service at customercare@meatoz.in. We will never sell or provide your information to third party companies or outside agencies for commercial purposes. However, the platform may contain links to other web sites that we do not directly manage such as Google Analytics used to understand and optimize user’s behaviour. Meatoz shall not be responsible for the privacy policies of such external web sites.
You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree to the terms and conditions set forth in this Agreement.
Meatoz reserves the right to terminate your membership and/or refuse access to the Platform, if you are below eighteen (18) years of age or otherwise incompetent to contract as per applicable law.
Meatoz grant you a limited, non-exclusive, non-transferable, and revocable license to use our Platform, subject to the terms of this Agreement and not to download (other than page caching) or edit any portion of it.You agree that you will not violate any laws in connection with your use of the Platform or interfere with or try to disrupt the Platform.
You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on the Platform including the brand name - Meatoz (collectively, “Content”) are owned by Meatoz or it's licensors. You are expressly prohibited from using any Content without the express written consent of Meatoz or it's licensors. Except as otherwise stated in this Agreement, no portions of this platform may be reproduced,distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Meatoz, and/or the appropriate licensor. Permission is granted to display, copy, distribute, and download the materials on the Platform solely for your personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without Meatoz’s express written permission, 'mirror' any material contained on the Platform or any other server. Any permission granted under this Agreement terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed Content.
You agree not to collect information of other users from the Platform or download or copy any information by means of unsolicited access so as to communicate directly with them or for any reason whatsoever.
All Products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue Products without notice, even if you have already placed an order.
Prices and descriptions of the Products are subject to change at any time without notice, at our sole discretion.
Prices displayed for all the products on platform exclude GST. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery except for fresh food products. In case fresh food prices are higher or lower on the date of delivery, additional charges will be collected or refunded at the time of the delivery of the order.
We shall not be liable to you or to any third-party for any modification in price, suspension or discontinuance of the Products. The Platform allows you to place order for Products in standard quantities and the price of each Product displayed on the Platform is also calculated on the basis of standard quantity of the Product. However, due to the nature of the Product there may be a variance between the quantity ordered and the quantity supplied.
We will only charge you for the quantity of the Product that has been supplied to you. In case the quantity of the Product supplied to you is less than the quantity of Product ordered, any excess amounts paid by you shall be refunded to you. The mode of refund shall be as determined by Meatoz from time to time, such as, credit to Meatoz wallet, or by crediting any other mobile wallet that you may use. In case the quantity of the Product supplied to you exceeds the quantity ordered by you, any additional amount due from you will be collected at the time of delivery or adjust against your next order.
Any offers available on the Platform shall be, in addition to this Agreement, subject to the terms and conditions as may be listed on the Platform in relation to such offers.
Meatoz has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Meatoz
Meatoz may charge such delivery and handling charges and taxes. ,as maybe determined by Meatoz from time to time.
Although Meatoz strives to deliver the orders on time, there may be situations wherein the actual delivery time may differ from the delivery time stated at the time of placing the order. Delays in delivering of Products will be communicated by Meatoz
A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any. This is not applicable for Express delivery orders since those are processed and shipped immediately. To avoid any damage claims after delivery, users are recommended to inspect the product seal before accepting the order.
Meatoz reserves the right to cancel any order at its discretion based on product availability or if it suspects any fraudulent transaction by a customer or breaches the terms & conditions of using the platform.
Meatoz believes in Customer satisfaction and "no questions asked return and refund policy" for issues relating to quality or freshness of its supplies. Customer may request for a refund/replacement within 24 hours of delivery of the products in case of any quality issues.
The mode of refund shall be as determined by Meatoz from time to time, such as, credit to Meatoz Wallet, or by crediting any other mobile wallet that you may use, or to the original payment source. However, considering the order value and challenges to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent purchases or credited to Customers Meatoz wallet account.
I hereby agree upon:
You shall not host, display, upload, modify, publish, transmit, update, use or share any information on the Platform that —
a. belongs to another person and to which you do not have any right to;
b. Interfere with any other person's right to use or enjoyment of the platform. Breach of applicable laws.
c. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
d. harm minors in any way;
e. post customer review feedback in violation of this policy or right of any third party, including copyright, trademark, copyright, privacy or other personal or proprietary right(s), and cause injury to any person or entity
f. transmit material that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
g. Not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on the Platform.
h. post comments containing libellous or otherwise unlawful, threatening, abusive or obscene material, or contain political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
i. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Platform;
j. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
By taking the steps below, you can choose not to get any marketing or sales messages from us in the future. You can unsubscribe by emailing: customercare@Meatoz.in or contact @ 9567118228 or by writing to Meatoz,19/556A Krishibhavan Roads, Kangarappady, 682021.
Meatoz has made every effort to display the products and its colors on the platform as accurately as possible. We does not guarantee nor take responsibility for variations in pictorial representations for products and color variation due to technical reasons.
Meatoz reserves unconditional right to modify terms and conditions of transacting business on Meatoz platform without any prior notification and consent of customers. When a registered customer accesses Meatoz platform, he or she is deemed to have accepted the latest version of the Terms & Conditions on the Site.
Meatoz believes strongly in protecting user privacy and providing you with notice of use of your data. Please refer to Meatoz Privacy Policy by reference.
Meatoz is the owner of the brand Meatoz and the Platform and has the exclusive right, title and ownership of any and all intellectual property rights arising out of it's brand and the Platform. Meatoz may occasionally post links to third party websites or other services on the Platform. You agree that Meatoz is not responsible or liable for any loss or damage caused as a result of your use of any third-party services linked to from the Platform. In addition to making Products available, this Platform also offers information, both directly and through third-party links, about nutritional and dietary supplements. Such information available on the Platform is for general use and you may rely on it solely at your own risk. We will not be liable for any direct, indirect, consequential or other damages arising out of or connected with the use of this information. Further, for any third-party content displayed or accessed through the Platform the sole responsibility for such content is of the person/entity who makes it available.
To access and use the Platform, you may register with us by providing the required information. You are responsible for ensuring the accuracy of this information.
You are responsible for keeping your password secure. We cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. The billing information you provide us, including payment details, billing address and other payment information, is subject to the same accuracy requirements as the rest of your identifying information. Providing false or inaccurate information or using the Platform to further fraud or any unlawful activity is grounds for immediate termination of this Agreement.
By posting, storing, or transmitting any content on the Platform, you hereby grant Meatoz a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Meatoz does not have the ability to control the nature of the user-generated content offered through the Platform. You are solely responsible for your interactions with other users of the Platform and any content you post. Meatoz is not liable for any damage or harm resulting from any posts by or interactions between users. Meatoz reserves the right, but has no obligation, to monitor interactions between and among users of the Platform and to remove any content Meatoz deems objectionable, at it's sole discretion.
You agree not to undertake any of the following actions:
1. Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Platform;
2. Violate the security of the Platform through any unauthorised access, circumvention of encryption or other security tools, data mining or interference to any host, user or network; and
3. Use the Platform for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
Unless you notify us in writing, of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue to receive emails, calls and messages through different mediums for soliciting Products.
Meatoz will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of it's obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, pandemic, lockdown conditions, armed conflict, labor strike, lockout, or boycott.
Meatoz may at any time, in its sole discretion and without advance notice, stop the operation of the Platform and/or distribution of the Products and/or the offers provided on the Platform.
This Agreement including the policies and guidelines included herein by reference comprise the entire agreement between you and Meatoz and supersedes any prior agreements pertaining to the subject matter contained herein.
You will release, indemnify, defend and hold harmless Meatoz and any of it's contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, losses, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) your violation of any provision of this Agreement including the breach of your warranties, representations and obligations under this Agreement by you; (2) your use of the Platform, Products or offers; (3) infringement of any intellectual property or other proprietary right of any person or entity including meatoz by you; or (4) any information or data supplied to Meatoz by you. When Meatoz is threatened with suit or sued by a third party, Meatoz may seek written assurances from you concerning your promise to indemnify Meatoz; your failure to provide such assurances may be considered by Meatoz to be a material breach of this Agreement. Meatoz will have the right to participate in any defence by you of a third-party claim related to your use of the Platform, Products or offers, with a counsel of Meatoz’s choice at its expense. Meatoz will reasonably cooperate in any defence by you of a third-party claim at your request and expense. You will have sole responsibility to defend Meatoz against any claim, but you must receive Meatoz prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Platform or Products.
This Agreement will be governed by the laws of India and shall be subject to the exclusive jurisdiction of courts in Ernakulam, Kerala.
If any dispute arises between you and Meatoz during your use of the Platform or thereafter, shall be amicably settled at the first instance by mutual discussions and negotiations. In the event the dispute is not resolved then the same may be referred to a sole arbitrator, who shall be appointed by an independent and neutral third party arbitral institution identified by Meatoz. The place of arbitration shall be Ernakulam, Kerala. The arbitration proceedings shall be in the English language and shall be governed by Arbitration & Conciliation Act, 1996.
This arbitration agreement will survive the termination of this Agreement with you.
Should you have any grievances about the processing of your personal information, you may contact:
Meatoz,
Reg Office: Krishibhavan Road,
Puthiya road, Kangarappady, 682021
Email: grivenceofficer@meatoz.in
Time: Mon - Fri (9:00 - 18:00)
All email messages sent to and from the firm may be monitored with the objective of ensuring compliance with internal policies and protecting our business.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
